Terms of Service

Last updated: May 2025 | Effective immediately upon use of the Platform.

These Terms of Service ("Terms") govern your access to and use of the Kanri Maintenance Suite platform ("Platform"), operated by Marlborough Business Group LLC, a limited liability company organized under the laws of the Commonwealth of Massachusetts, with its principal place of business in Shrewsbury, Massachusetts ("Company", "we", "us", or "our"). By accessing or using the Platform, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using any portion of the Platform, you represent that you are at least 18 years of age and have the legal authority to enter into these Terms. If you are accessing the Platform on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Intellectual Property Ownership

All content, features, functionality, source code, design, trade dress, trademarks, logos, and materials available on or through the Platform — including but not limited to the Kanri Maintenance Suite application, its intelligent tools, equipment libraries, glossaries, troubleshooting guides, workflow systems, and all associated intellectual property — are the exclusive property of Marlborough Business Group LLC, Shrewsbury, Massachusetts, and are protected by United States and international copyright, trademark, trade secret, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your internal business purposes in accordance with these Terms. No other rights are granted.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any materials from the Platform except as expressly permitted herein.

3. Prohibited Uses

You agree that you will NOT use the Platform to:

• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Platform or any component thereof;
• Copy, clone, replicate, or create derivative works based on the Platform or any portion of its design, functionality, or content;
• Scrape, crawl, or harvest data from the Platform by automated means without express written permission;
• Use the Platform to build a competing product or service;
• Resell, sublicense, or commercially distribute access to the Platform without written consent;
• Circumvent any technical protection measures or access controls;
• Upload or transmit malicious code, viruses, or any content that could harm the Platform or its users;
• Violate any applicable local, state, national, or international law or regulation;
• Impersonate any person or entity or misrepresent your affiliation;
• Engage in any conduct that restricts or inhibits any other user's use and enjoyment of the Platform;
• Use the Platform for any unlawful, harassing, abusive, fraudulent, or otherwise objectionable purpose.

4. User Content

You retain ownership of data and content you input into the Platform ("User Content"). By submitting User Content, you grant Marlborough Business Group LLC a non-exclusive, worldwide, royalty-free license to use, store, and process your User Content solely to provide and improve the Platform services.

5. Subscriptions and Payments

The Platform offers subscription tiers. Fees are billed in advance on a monthly or annual basis and are non-refundable except as required by law. We reserve the right to modify pricing with 30 days' notice. Continued use after a price change constitutes your acceptance of the new pricing.

You are responsible for all charges incurred under your account. We reserve the right to suspend or terminate access for non-payment.

6. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

The generated content and recommendations provided by the Platform are for informational purposes only and do not constitute professional engineering, legal, medical, or safety advice. Always exercise professional judgment and consult qualified professionals for critical decisions.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MARLBOROUGH BUSINESS GROUP LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, business, or goodwill;
• Costs of substitute services;
• Equipment downtime, facility damage, or personal injury;
• Any damages resulting from reliance on generated content or recommendations.

IN NO EVENT SHALL THE COMPANY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

8. Indemnification

You agree to indemnify, defend, and hold harmless Marlborough Business Group LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your access to or use of the Platform, your violation of these Terms, or your violation of any rights of another party.

9. Termination

We may suspend or terminate your access to the Platform at any time, with or without cause, and with or without notice. Upon termination, your right to use the Platform immediately ceases. Provisions of these Terms that by their nature should survive termination shall survive, including intellectual property ownership, disclaimers, limitation of liability, and governing law.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions. The state and federal courts located in Worcester County, Massachusetts shall have exclusive jurisdiction over any dispute arising from or relating to these Terms or your use of the Platform.

You waive any objection to the laying of venue of any such proceeding in Worcester County, Massachusetts, and waive any objection that such courts are an inconvenient forum.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by updating the "Last updated" date at the top of this page. Your continued use of the Platform after such changes constitutes your acceptance of the revised Terms.

12. Contact Information

For questions about these Terms, contact: